Coronavirus (COVID-19): Driver Partners - You matter to us.
Updated: 17 June 2020
The UK Government is advising against the use of public transport – buses and trains. Private-hire vehicles are seen as a better alternative mode of transport in these circumstances. We are introducing additional safeguarding measures to protect you against the spread of COVID-19.
Face coverings are available to all Driver Partners operating with V Cars.
From 15 June, the UK Government guidance states that face coverings should be worn when using taxis and private hire vehicles.
Your licensed vehicle is essentially a public place, and your passengers will feel more confident taking a journey if they see you following Government guidance. Wearing a face covering could result in more bookings for you.
Contact your Driver Liaison Team to request your face coverings, and they will arrange for you to collect a pack, free of charge, every week on an ongoing basis.
For more information, click here.
There’s only so much social-distancing you can do in a vehicle. Ask all passengers to sit in the rear seats of the vehicle. Preferably on the left if they are travelling alone.
We are also test-driving in-vehicle protective screens which are a temporary and removable fixture placed behind the front seats of a vehicle. Further information will be made available soon.
We have identified specialist, regional vehicle cleaning stations. Contact your Driver Liaison Team to find your local cleaning station.
Encourage passengers to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated.
To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.
Keeping our towns and cities moving safely and efficiently is not a one-way street.
Passengers also need to play their part to help protect Driver Partners by:
- Avoiding contact.
- Wearing a cloth face-covering.
- Using adequate ventilation.
- Sitting in the back seat.
- Washing their hands.